Frequently Asked Questions
Everything you need to know about your NeuEve style journey.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite similar garment to ensure a perfect fit.
What is NeuEve's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Does NeuEve ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated automatically at checkout based on your location.
How should I care for my NeuEve garments?
To maintain the quality of our premium fabrics, we recommend following the specific care instructions on the inner label. Generally, we suggest cold washing and air drying for longevity.
Can I modify or cancel my order after it has been placed?
Because we process orders quickly, we can only accommodate changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.